Yolanda Gil - Eric Melz
USC/Information Sciences Institute
4676 Admiralty Way
Marina del Rey, CA 90292
email: email@example.com, firstname.lastname@example.org
Role-limiting approaches support knowledge acquisition (KA) by centering knowledge base construction on common types of tasks or domain-independent problem-solving strategies. Within a particular problem-solving strategy, domain-dependent knowledge plays specific roles. A KA tool then helps a user to fill these roles. Although role-limiting approaches are useful for guiding KA, they are limited because they only support users in filling knowledge roles that have been built in by the designers of the KA system. EXPECT takes a different approach to KA by representing problem-solving knowledge explicitly, and deriving from the current knowledge base the knowledge gaps that must be resolved by the user during KA. This paper contrasts role-limiting approaches and EXPECT's approach, using the propose-and-revise strategy as an example. EXPECT not only supports users in filling knowledge roles, but also provides support in 1) adapting the problem-solving strategy, 2) changing the types of information to be acquired about a knowledge role, 3) adding new knowledge roles, and 4) acquiring additional background information about the domain needed by the knowledge-based system. EXPECT's guidance changes as the knowledge base changes, providing a more flexible approach to knowledge acquisition. This work provides evidence supporting the need for explicit representations in building knowledge-based systems.