Next: Introduction

Corporate Memories as Distributed Case Libraries

M.V. Nagendra Prasad
Dept. of Computer Science
University of Massachusetts
Amherst, MA 01003, USA

Enric Plaza
IIIA - Artificial Intelligence Research Institute
CSIC - Spanish Council for Scientific Research
Campus UAB, 08193, Bellaterra
Catalonia, Spain


Rising operating costs and structural transformations such as resizing and globalization of companies all over the world have brought into focus the emerging discipline of knowledge management that is concerned with making knowledge pay off. Corporate memories form an important part of such knowledge management initiatives in a company. In this paper, we discuss how viewing corporate memories as distributed case libraries can benefit from existing techniques for distributed case-based reasoning for resource discovery and exploitation of previous expertise. We present two techniques developed in the context of multi-agent case-based reasoning for accessing and exploiting past experience from corporate memory resources. The first approach, called Negotiated Retrieval, deals with retrieving and assembling ``case pieces'' from different resources in a corporate memory to form a good overall case. The second approach, based on Federated Peer Learning, deals with two modes of cooperation called DistCBR and ColCBR that let an agent exploit the experience and expertise of peer agents to achieve a local task.
Mon Sep 16 17:23:45 EDT 1996