Management Questions

Customer Comment:
We like the description of the interface, but we need some screen visuals to get a clearer idea of the appearance and flow of the system. We also need information about how the system will handle errors and bad input. What will happen if we enter incorrect, invalid or incomplete information?

Our Response:
We have as per your request we have developed a document that will hopefully give you a better understanding of our system. We have included both screen snapshots and flow diagrams that will help you better visualize the project. We have also stated our error handling techniques and stated what fields will be required to be filled in. We hope that this gives you a clearer understanding of the project. Any futher suggestions please contaact us.

Front Desk

Customer Comment:
We also want a room search to be a stand-alone feature, so that an employee can search for a room without having to make a hypothetical reservation. We also need more specific information on how the system will handle partial payments, deposits, and group bookings.

Our Response:
We have implented the room search as a stand alone feature. We find that having the reservation option available to the employee is just an additional feature. A search can be done via the menu option as well.

Customer Comment:
We specified that group bookings should be able to be handled as a single entity, so that reservations, payments, and other transactions can be made for an entire group in a single operation.

Our Response:
Group reservations can be done. There is a field that allows multiple rooms to be booked. At this time individual preferances on the particular bookings can not be made in one action.

Administration

Customer Comment:
We would like some clarification as to how one would go about updating employee information. How do we change information shown in the Update Employee Information screen?

Our Response:
When you are in the employee update screen you first pick the employee that you wish to edit. The information to the right then fills in. By clicking on this desired field you can change the information. To save the information you can either exit, which will induce a prompt for saving or press Add New.

Food Services

Customer Comment:
First, a clarification, what happened to the delivery part of the system will the bill have a delivery persons name assigned to it as described before or will the first available delivery person just deliver it (as we wish it to be)?

Our Response:
The first available delivery person will tend to the order as per your request. The system will not put this information in.

Customer Comment:
We would like the interface modeled on our current forms.

Our Response:

We have taken the forms that your employees use and modelled our design after them. Your employees should see the similarity between the screens and the forms.

Customer Comment:
We would also like further clarification and refinement of the following areas:

  • group reservations;
  • partial payments and deposits;
  • update employee information;
  • room service order delivery.

    • Our Response:
    Our Group Resevations option shall be a future consideration. It this time we are limited to what is already in place.
    To do partial payments as you requested only someone with the Administration status can put a payment on the account, as to prevent theft or employee mistakes. The administrator can use the List of Charges screen to make the partial payment.
    To do room service order delivery the kitchen staff will produce three paper copies of the transaction. This means there is one for the cook, the delivery and one for the records.

    Summary

    Your suggestions have improved our design and made us aware of the problem areas. We will keep you updated as to the results of our testing program.