Introduction

Welcome the the Air Traffic Itinerary / Control System (ATICS) user manual. This user manual describes the most common tasks users perform with ATICS. The manual also includes an initialization section.

The table of contents lists the tasks described in the manual and provides links to them. The index also provides links to the tasks, based on commonly used terms.

The tasks are described with simple step by step instructions. At key points in the tasks, users will see the

ATICS follows the Microsoft Windows 3.1 user interface conventions. For an introduction to Microsoft Windows 3.1, please see the Windows 3.1 manual or a book describing Windows 3.1. The user manual assumes that users are already familiar with Windows 3.1.

Initialization

The ATIC system must be initialized before being used. The 3 tasks required to initialize the system are: add booking agents, add plane types, and add flights. All three tasks are accomplished through the System Administration program.

• login to System Administration
• add booking agents
• add plane types
• add flights

The booking agents can now login to the Booking Agent program to book passengers on the newly added flights.

Booking Agent User Manual

Logging In

The steps for logging into the booking agent system are:

1. enter user login name
2. enter user password

Booking Screen:

Single Passenger/Flight Booking:

Selecting a Flight:

1. Select a departure city by scrolling through the selection in the "Dep:" box.

   Sample Input: Flin Flon

2. Select a destination city by scrolling through the selection in the "Dest:" box.

   Sample Input: Winnipeg

3. Enter the proper travel date into the Date box

   Sample Input: Feb 12 for Febuary 12th

4. Choose from the "Available Flights" list box the flight that is suitable.

   The Flight Number, Departure time, Arrival time, and the 1st,2nd and 3rd classfares all appear in the "Available Flights" list box.

   Sample flight info in the box: FF1001 12:00 13:30 300 200 100

Choosing a Seat:

1. Choose a class that is suitable for the passenger by clicking on a seat in the " Available Seats" list box. Once a seat is clicked the Class will be indicated in the "Class" display on the screen.

   Sample Input: Seat 1A

2. From the list displayed choose the seat type preference. Seats on the outer edges of the display are window seats, the ones in the centre are centre seats.
3. When you have chosen an appropriate seat type and class you may now begin asking the passenger for personal information.

Personal Passenger Information:

1. Click the mouse on the "First Name" box and type in the correct first name. If you make a mistake use the delete key and your mouse to correct it. (ie Smith)
2. Click on the "Last Name" box and type in that information.

   Sample Input: John

3. Fill in the Address, City,Province, Postal Code, and Phone Number in the correct corresponding boxes. Remember to use your mouse and delete key to correct entry errors.
   Sample Input:
   • Address: #5 Rachel Ave
   • City: Markham
   • Prov: ON
   • Postal Code: M5J 2L1
   • Phone: 905-555-1131
4. Fill in the "Special" box with any extra needs the passenger may need on his/her flight.

   This may be special meals, juvenile supervision, etc

Storing the flight information:

1. Once all Personal Passenger information has been entered and the seat assigned click on the "New " Key to store the reservation.
2. A Ticket Number will appear at this point. Make sure to give the number to the passenger. (Each flight reservation has its own distinct number ie 123456)
3. If the passenger wishes to book another flight , perhaps the return trip, follow the Multiple Booking Instructions that follow.

Multiple Booking:

1. Follow the instructions for the "Single Passenger/Flight Booking" section above for the passenger's first flight.
2. If the passenger wishes to book another flight leave the current passenger's file up.
3. Change the Departure, Destination , Date ,Flight and Seat Selection for the additional flight , following the same instructions as above for these windows.
4. Change the "Special" section if need be or keep it the same.
5. Press the "Add" key again, and refer the flight ticket number to the customer.

Multi-Passenger Booking:

1. Complete the first passenger's file(s) using the "Single Passenger/Flight Booking" section or the "Multiple Booking" section making sure that there is an adjacent seat on the flight(s) you book them on.
2. While the first passenger's flight is still up and after it has been saved, change the personal passenger information to suit the accompanying passenger's information.

   Sample Input: From John to Jane Smith

3. Click on the seat next to the first passenger to select it.

   Sample Input: ie 1B

4. Save the information using the "New" key and refer the ":Ticket Number"

   Sample Input: 123457

5. If this is a "Multiple Booking" reservation choose the same flight and an adjacent seat for the accompaning passenger on the other flights.

Modifying a Booking:

1. From the "Passengers" screen bring up the passenger's flight scheduling by their name or ticket number.
2. Choose a flight to modify by clicking on it.
3. Click the "Modify" key .
4. You will be transfered back to the Booking screen, where you may change the passenger's personal information, flight , or seat assignment. (Flight and Seat assignment are changed by clicking on a different seat or flight in the appropriate list box)

   Sample Input: From #5 to #6 Rachel Cres.

5. Press the modify key to save the changes.

Difficulties:

Most errors encountered in this screen will be data input errors or the wrong key stroke. These can easily be corrected by using the mouse and delete keys to make the appropiate changes. If the File has already been saved, the Agent will have to enter the Modify function from the Passengers Screen, make the changes and press the Modify button.

General Information Query

There are two information query available for the user to choose from. The user can query either flight information or passenger information.

The user can select the "Flight" or the "Passenger" tab on the top of the menu in order to perform the query flight or query passenger information task.

Query Flight Information

The user can enter this query mode by selecting the "Flight" tab near the top of the screen by a mouse. Then, the query flight information screen will be presented.

Search by flight number

1. click on the "Flight Number" entry box
2. enter a flight number

   Sample Input: ca1234

   Make sure to enter 2 characters and a 4 digit numbers.

3. press "enter" when done

1. departure point
2. destination
3. date
4. make
5. capacity
6. available seats for each of the three classes

1. the flight number
2. departure time

1. the passengers' name
2. the passengers'ticket numbers

Searching flights leaving a specific departure point (on certain date)

1. select one departure point from the "Dep" list.

   Sample Input: Toronto

2. enter the desire date to search from (optional).

   Sample Input: Mar 11

   the default is the current date

   Make sure the date is in the format of "MMM DD".

1. a list of the flight numbers associated with
2. a list of the flight's arrival time and
3. a list of the flight's departure time

Note that the flights all leave from one specific departure point to any departure points (on the same date).

Searching flights going to a specific destination (on certain date)

1. select one destination from the "Dest" list.

   Sample Input: Calgary

2. enter the desire date to search from (optional).

   Sample Input: Mar 11

   the default is the current date

Make sure the date is in the format of "MMM DD".

1. a list of the flight numbers associated with
2. a list of the flight's arrival time and
3. a list of the flight's departure time

Note that the flights all go to one specific departure point from any departure points (on the same date).

Searching flights from a departure point to a destination (on a certain date)

1. select one departure point from the "Dep" list.

   e.g Flin Flon

2. select one destination from the "Dest" list.

   e.g Toronto

3. enter the desire date to search from (optional).

   Sample Input: Mar 11

   the default is the current date

Make sure the date is in the format of "MMM DD".

1. a list of the flight numbers associated with
2. a list of the flight's arrival time and
3. a list of the flight's departure time

Note that the flights all leave from one specific departure point to one departure point (on the same date).

Query Passenger Information

The user can enter this query mode by selecting the "Passenger" tab near the top of the screen by a mouse. Then, the query passenger information screen will be presented.

Search ticket number

1. click on the "Ticket Number" entry box.
2. enter a ticket number.

   Sample Input: 123456

Make sure the ticket number should be exactly six digit long.

1. departure point
2. destination
3. date of departure

1. first name of customer
2. last name of customer
3. address
4. city
5. province
6. phone
7. special requirement
8. class
9. seat preference
10. seat number
11. ticket number

1. first name of customer
2. last name of customer

1. a list of flight numbers associated with
2. the flight's departure time and
3. the flight's arrival time

Search by passenger's first name

1. click on the "First Name" entry box
2. enter a first name

   Sample Input: John

   Make sure the name should not exceed the maximum of 15 characters.

3. press enter when done

Searching by passenger's last name

1. click on the "Last Name" entry box
2. enter a last name

   Sample Input: Smith

   Make sure the name should not exceed the maximum of 15 characters.

3. press enter when done

Search by passenger's first name and last name

1. click on the "First Name" entry box
2. enter a first name

   Sample Input: John

   Make sure the name should not exceed the maximum of 15 characters.

3. press enter when done
4. click on the "Last Name" entry box
5. enter a last name

   Sample Input: Smith

   Make sure the name should not exceed the maximum of 15 characters.

6. press enter when done

The system will perform dynamic search on the inputs. Thererfore, the upper list box will display all the names that match each character the user input. (i.e. if `An' is entered, the output will be: 'Andy', 'Anna', 'Annie'...)

1. a list of names that match the user input.

The user may obtain information on a specific passenger by selecting one of the name of the passengers from this list. The user may do so by highlighting the name by a mouse.

Then, the output as described in the previous section will be presented for one passenger.

If the passenger's both first and last name were entered, then, the information of that specific passenger will be presented.

To modify information on one specific customer

1. Search for the specific customer's record by the method described above.
2. Click on the "Modify" button.
3. The system will then automatically convert to the "Booking" screen and the user can modify the record as required.

Issue Boarding Passes:

To Issue a Boarding Pass:

1. Retrieve List of Passengers on departing plane
   • Select Flight tab
   • Proceed to Query Flights screen
   • Search according to flight number

     Sample Input: aa1234

   • A sorted list of passenger names will appear in a list box
2. Select Boarding button to proceed to Boarding Passes window
3. *Select passengers name from list

   Sample Input: Smith, John

4. Confirm passenger's personal info. with info. on screen
5. Select Issue Pass button to print Boarding Pass

* If there are identical names, the agent can look at the ticket number corresponding to the matched names and since the ticket number is unique, if it matches, the agent can be sure that he checks in the right person.

If the agent presses the button "Issue Pass" before he or she assigns a seat to one of the 15% over-booked passengers, the computer will pop up an error message saying, "Please assign a seat first." The agent will need to press the button "OK" at the bottom of the error message to let the computer know that the message has been read. The computer will then remove the error message and let the user back to the "Boarding Pass" screen with the previous passenger information displayed.

Note: While in the "Boarding Pass" screen, the agent can view all the passenger information fields but is unable to modify any of them EXCEPT the seat number and the seat preference. This is done to prevent the agent from assigning a first class seat that has not been confirmed taken to someone who pay for a second class fare. If the agent were allowed to modify the class field then that would definitely change the price of the plane ticket.

Issue Refund:

A passenger who cannot get a boarding pass because the plane is full, and hence, cannot board the plane, that passenger will be refunded 10% of the ticket price and will be booked on one of the next flights to their destination.

To issue a 15% refund to passenger:

1. Retrieve List of Passengers on departing plane
   • Select Flight tab
   • Proceed to Query Flights screen
   • Search according to flight number

     Sample Input: aa1234

2. A sorted list of passenger names will appear
3. Select Boarding button to proceed to Boarding Passes window
4. *Select passengers name from list

   Sample Input: Smith, John

5. Confirm passenger's personal info. with info. on screen
6. Select Refund button to refund 15% of the ticket price to passenger
7. The booking agent is lead to the Booking screen to re-book the passenger on the next available flight
8. Confirming with passenger for the next convenient flight Booking Agent will double click that flight

   Sample Input: bb1234

9. Next, select the seating arrangements from the scroll-able grid

   Sample Input: AG

10. Finally, select the Add button to re-book passenger

* If there are identical names, the agent can look at the ticket number corresponding to the matched names and since the ticket number is unique, if it matches, the agent can be sure that he checks in the right person.

Note: The agent can change any information on the screen EXCEPT the class field because if this class field changes, the price of the ticket will be changed as well. Also, since this is a re-booking procedure, the passenger has already paid for the ticket and already received a refund of 10%.

System Administration User Manual

Logging In

The steps for logging into the system administration system are:

1. enter user login name
2. enter user password

Planes

Add a Plane

The steps for adding a plane are: