Re: Mosaic version 2.0

"Daniel W. Connolly" <connolly@hal.com>

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Date: Thu, 9 Jun 1994 19:18:02 +0200
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From: "Daniel W. Connolly" <connolly@hal.com>
To: Multiple recipients of list <www-talk@www0.cern.ch>
Subject: Re: Mosaic version 2.0 
X-Listprocessor-Version: 6.0c -- ListProcessor by Anastasios Kotsikonas

In message <9406091731.AA04039@cln46ks.der.edf.fr>, phil@cln46ks.der.edf.fr wri
tes:
>
>	Hi,
>
>	I'm a beginner into NCSA Mosaic for X 2.0!
>
>	I've built and installed Mosaic. right.
>
>	I launch the gui, and an error occurs:
>

First, I suggest you redirect your query to mosaic-x@ncsa.uiuc.edu, as
per the documentation:

>From http://www.ncsa.uiuc.edu/SDG/Software/Mosaic/Docs/help-about.html

>Problems or Comments
>
>If you have problems or comments concerning NCSA Mosaic, please first
>read the documentation and the FAQ list; if they don't answer your
>question or resolve your complaint, send your comments to
>mosaic-x@ncsa.uiuc.edu. (You can also use the Mail Developers option
>under the Help menu.)

Second, might I ask what led you to believe that www-talk was an
appropriate forum for your question? You are not the first to post
"Mosaic customer support" questions to www-talk (though I wouldn't
mind if you were the last ;-)

I'm curious to know what pieces of information out there lead folks to
believe that when they can't get Mosaic installed and working
properly, they should send mail to www-talk! I'd like to get such
documents revised to point to the Mosaic support forums.

Dan


p.s. How'd I do this time, guys? I think I kept my cool pretty good.

p.p.s To the www-talk list maintainers, and anybody who has a pointer
to www-talk: could we PLEASE make this info about who to contact for
Mosaic installation issues part of the standard blurb returned from
subscription requests?